Terms of Use
BY PURCHASING A PIECE OF MY WORK YOU HAVE AGREED TO THESE TERMS AND CONDITIONS.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
Returns & exchanges
Contact me to return or exchange your item.
Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition.
**Due to the handmade nature and style of my work please be aware that pieces maybe slightly wonky, particularly circular and tall items - i think this adds to the charm and character of the pieces. Also the glazes I use are rustic in appearance so maybe patchy or vary in colour and have drips. I photograph the front and the back of the piece and will always try and convey the true appearance of the piece but if you like straight perfect things then my work may not be for you!
**All sizes are approximate.
Cancellations
Cancellations accepted if the items not yet been posted.
UK POSTAGE
*I will aim to ship all parcels within 1 to 3 working days. They are shipped via second class 'signed for' mail and should arrive within 2-3 working days of posting.
*A shipping notification with tracking number will be sent once shipped (if you don't receive this please check your junk mail or email settings as many get bounced back).
*I have been having trouble with postal workers not leaving calling cards so parcels are left at the sorting office unknown to the customer and then returned to me after 2 weeks. So please email me if you do not receive your parcel within two weeks of the order date.
US + AUS POSTAGE
*All parcels should be shipped within 1-4 working days. They are shipped via the Royal mail 'tracked' mail option and should arrive within 7/10 working days of posting.
*A shipping notification will be sent once shipped with a tracking number for you to track your parcel through your local postal service website (if you don't receive this please check your junk mail or email settings as many get bounced back).
*I have been having trouble with postal workers not leaving calling cards and parcels are sat in the post office unknown to the customer, then returned to me. So please email me if you do not receive your parcel within three weeks of the order date. PLEASE CONTACT ME TO CHECK THE TRACKING NUMBER.
*If uncollected parcels are returned to me, then the customer will for have to pay postage to have the parcel sent out again or the order cancelled minus postage.
*Some parcels can take up to 4 weeks to arrive if they are held at customs for checks. So if you want your parcel urgently please contact me at the point of purchase to get prices for UPS guaranteed postage.
EUROPE POSTAGE
*All parcels should be shipped within 1- 4 working days. They are shipped via 'tracked and signed' mail and should arrive within 5/7 working days of posting.
*EU CUSTOMERS** Please be aware that due to Brexit orders over £35 may be taxed at the border and may incur a customs clearance/handling fee payable by the buyer in the receiving country.
*A shipping notification with tracking number will be sent once shipped (if you don't receive this please check your junk mail or email settings as many I send get bounced back). If you do not receive your parcel within two weeks of the order date PLEASE CONTACT ME.
*If uncollected parcels are returned to me, then the customer will for have to pay postage to have the parcel sent out again or the order cancelled minus postage.
*Some parcels can take up to 3 weeks to arrive if they are held at customs for checks. So if you want your parcel urgently please contact me at the point of purchase to get prices for UPS guaranteed postage.
INCORRECT ADDRESS
If an incorrect address is given on the order, please tell me immediately as the parcel may ship the same day. If an incorrect address is given the customer will have to wait for the parcel to be returned to me and then pay any reposting costs.
CONTACT
Atelier Stella Ceramics Ltd
info@atelierstellaceramics.com